Guest Reviews of Our Playa Moments Vacation Rentals
Reviews are a great way to make decisions about which property is right for you and your friends and family!
We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they help you make the decision of the best property for you and help ensure that you have a fantastic vacation in Playa del Carmen, México.
Please click on the property name to see more pictures of the property, a detailed description, and to book!
Always feel free to call 1 (877) 379-0346 from US & Canada or email us (email@example.com) or chat on-line with us here below on this site for any further questions.
We look forward to hearing from you and welcoming you to Playa del Carmen!
Did you stay with us? Click on the property you stayed at in order to submit a Playa Moments review to share with others.
Reviews are a great way to make...Read More
only thing missing is is side tables beside the beds & toilette paper holders.
Wifi is fast and beds aare Super comfortable.
Will come back for sure. Thanks Playamoments!
Response from Playa MomentsHi Elizabeth, thank you for your evaluation and comment! We are terribly sorry for the inconvenience this situation had caused to your last night with us, we received a notice of a general shut off in the condominium the very same day and we promptly sent a message to all our in house guest trough our mobile app, in order to have them notified about this issue. The general shut off was due to a fail on the general a/c system which affected all the apartments in the codominium, unfortunately was out of our control. Our team works hard everyday to guarantee the confort of al our guests and you comments are highly appreciated to improve our services and get an even better costumer service. We hope we get the opportunity to host you again in the future and to exceed your expectations! Kind regards from Playa Moments' team!
Response from Playa MomentsGood afternoon Alejandro thank you so much for your evaluation and comments. We are glad you could enjoy your experience in this beautiful studio, we do our best to provide all amenities and the best service through our personal concierge who take care of our guests make them feel confortable in their units and have everything they might need to enjoy their holidays. We hope to have the opportunity to host you again soon! Warm regards from Playa Moments' team!
Response from Playa MomentsHi Jimmy, it was a pleasure to have you with is, location is key on all our apartments and they are all just walking distance from all the hot spots in town. We certainly hope we are able to welcome you back soon. Kind regards from the Playa Moments team!
Response from Playa MomentsHi Chris, it was a pleasure to have you with us, thank you for your kind comments and evaluation. Our guest are our priority and we always try to provide the best service possibles in order for guest to feel at home and be able to enjoy their carefree vacations. We certainly hope we get the opportunity to welcome you back soon. Kind regards from the Playa Moments team!
Response from Playa MomentsHi Lisa, Thank you for your kind comments and evaluation. We certainly hope you can come back soon. Kind regards from the Playa Moments team!
Response from Playa MomentsDear Ms. Guerrero thank you for taking the time to letting us know that you had an amazing time in our condos in Aldea Thai. Hope to see you soon.
Response from Playa MomentsDear Ms. Sayed thank you for taking the time to leave all wonderful review about our properties. i´m glad that you have a wonderful time in Aldea Thai.
Response from Playa MomentsHi Eileen, it was a pleasure to have you with us, thank you for your kind comments and evaluation. Location is key on all our properties and we are always happy to offer the best service possible. We hope we get the opportunity to welcome you back soon, kind regards from the Playa Moments team!
The properties that we got were beautiful, spacious, complete with more than we expected! Our apartments were decorated beutifully and were conected by a pool and Jacuzzi that were gorgeous!!Our concierge Victor went above and beyond to see that we had everthing we needed, he even had our fridge ready with goodies, ice and drinks! He offered advice on which beaches to go depending on what we wanted and offered different restaurants to go to! We spent the day at Mamitas beach and had a great time! We wish we would have stayed a few more days!
Response from Playa MomentsHi Carolyn, it was a pleasure to have you with us. Thank you for your kind feed back we always try to go above and beyond with all our guest making special details when we know its a special trip. Personal concierge are always available for any suggestions, information and additional services that might be required. Location and the upkeep of our properties is our priority so all guest can have a 5 star stay. We certainly hope we get the opportunity to welcome you back soon, kind regards from the Playa Moments team!
We had a great stay and truly loved the 2 bedroom, 2 2 bath condo,1106 with the beautiful extensive patio, wet bar, swim up bar, pool, private hot tub, and outdoor shower. Yes it was spring break but we would never know it in our room! Aldea Thai is ideally located to all the action at the beach and 5th Avenue. Israel, was amazing and always responsive to our requests. The staff easily grabs you a cab whenever needed. I can only offer one suggestion that the king bed should should be replaced. It is badly worn and sunken in the middle and the bed frame is very squeaky.
Response from Playa MomentsHi Felipe, thank you for your kind review and evaluation. We hope we get the chance to welcome you back again soon. Kind regards from the Playa Moments team!
Response from Playa MomentsHi Randy, We certainly hope that you have the opportunity to come back and stay with us again. I also appreciate your kind comments and evaluation it was a pleasure to have you with us during your time in Playa del Carmen. Kind regards from the Playa Moments team!
Response from Playa MomentsEstimada Srta. Luevano, muchas gracias por tomarse el tiempo de firmar nuestro libro de visitas. Me da mucho gusto que tuvo una grandiosa experiencia con nosotros, con mas que gusto le esperamos su próxima vez.
Response from Playa MomentsHello Ms. Washington i'm pleased that you had an amazing time in our department in Aldea Thai. i'm glad that I was beyond his duties to assist you. greetings from all playa moments staff
Our vacation was great, although I was not impressed with my room selection and somewhat disappointed the property is gorgeous I did not interact with the staff much but my concierge Uri was exceptional and went beyond to make our stay memorable. Uri made a good vacation great!!The location is ideal for guests who want to interact with the locals and walk anywhere or chose a taxi. The beach clubs so close in proximity is another added bonus. The property is peaceful clean and secured.
Property Manager Response:
Dear Ms. Gwendolyn thank you for taking the time to write and leave your comments. I’m glad that you had a great time with us. Hope to see you soon. Greetings from all Playa moments Staff.
Excelente ubicacion del hotel excelente trato por parte del staff
Property Manager Response:
Estimado Srta. Garcia, Es un honor para nosotros saber que tuvo una estancia placentera en nuestro departamento durante los días que estuvo con nosotros. Gracias por tomarse el tiempo en firmar nuestro guest book. Saludos cordiales. Roberto Ramirez Chief Concierge
Response from Playa MomentsHello Ms. Kuri thank you so much for taking the time and rate us a 5 star review, im pleased that you have a wonderful stay with us. hope to see you soon!
The Condo Rules were not great this is the first time I have to pay $20 for a lost key (which is a simple card just like in any hotel)..usually in an hotel you can even keep them....
Response from Playa MomentsHi Carlos, thank you for you evaluation and comments we are happy you could enjoy your stay with us and we hope we get the opportunity to receive you here with us again! Unfortunately because of the internal regulamentation any lost card is subjected to a payment for 10each, this information is given by the front desk, which is external to our agency, and can be also found on the welcome letter you receive from our concierge upon the arrival. Thank you again for your preference! Warm regards from Playa Moments' team!
Response from Playa MomentsHi Abdelelah, thank you for your kind comments it always a pleasure to make sure all our guest are able to enjoy a worry free vacation, we certainly hope that we get the opportunity to welcome you back soon, Kind regards from the Playa Moments team!
Response from Playa Moments¡Hola Gabriel! ¡Muchas gracias por tu comentario! En Playa moments nos esforzamos por ofrecer un excelente servicio a cada uno de nuestros huéspedes, por favor, recibe por parte del equipo un gran abrazo y esperamos tenerlos pronto de regreso!
Response from Playa MomentsHello Mr. Nicoletti thank you for your wonderful comments, I’m glad that you had a great time with us!! Hope to see you soon, cheers from all playa moments staff!
Muy buen servicio, buena ubicacion y buen nivel
Property Manager Response:
Estimado Sr. Nicolleti. Muchas gracias por tomarse el tiempo de firmar nuestro libro de visitas. Me da mas que gusto que tuvo una gran experiencia con nosotros. Saludos de todo el equipo de playa moments!
Response from Playa MomentsMuchas gracias Anibal por sus comentarios y evaluación, nos complace saber que hayan disfrutado de sus vacaciones con nosotros y esperamos nos den la oportunidad de recibirlos nuevamente muy pronto. Saludos cordiales del staff de Playa Moments.
Response from Playa MomentsGood afternoon Alex, thank you for your evaluation and comment. Our team works hard everyday to provide an excellent service from reservations to housekeeping, by providing with the best amenities and services in order to create an unforgettable experience to all costumers. Upon the arrival you received the attention and assistance of our personal concierge and unfortunately we did not received any complaint from you during the stay, we would have been more than happy to send you someone rightaway and fix it. About the location you choose one of the best areas in town steps for the beach and close to the fifth avenue, it's difficult to find a better location!!We hope you get us the opportunity to host you again soon and to exceed your expectations. Warm regards from Playa Moments' team!
Our suite was awesome. Clean, well equipped, good view from terrace.
Great condo and only steps from the beach! Our condo was well equipped and luxuries. Great staff and even a swim up bar in the large pool. Great vaca!!
Nos hospedamos 10 noches, tuvimos una experiencia magnífica. * totalmente equipado, amplio y cómodo * a 15 mts de la playa mamitas * a 2 cuadras de la 5ta avenida, cerca de muchos restaurantes hermosos * a pasos de 2 mercados Oxxo * atención de Roberto (playa Moments) y el equipo de limpieza que decoraron por cumpleaños la habitación excelente! * atención del conserje Juanjo (aldea Thai) perfecta. Súper recomendable!!
It is a very comfortable place with very good installations.We had a great vacation.
Add coffee filters, salt and oil to the kitchenette.
Also one cab driver that was hailed by the condo personnel took advantage of us by charging the double of what it should have been. Make sure you notify them about such unpleasant possibilities to prevent this in the future.
Response from Playa MomentsHi Marina, thank you for your evaluation and comments, it was a pleasure to have you with us. Also thank you for the advice we will be sure to take care of this. It is our pleasure to provide the best services possible to all our guest in order to ensure every guest has the best vacation possible. We hope we get the opportunity to welcome you back soon. Kind regards from the Playa Moments team!
Realmente una muy buena experiencia. El lugar es hermoso, tranquilo y limpio. La atención de la administración es excelente. No puedo dejar de mencionar a Israel, quién estuvo pendiente de cualquier requerimiento. Espero que muchas más personas puedan disfrutar de Playa Moments y Aldea Thai.