Guest Reviews of Our Playa Moments Vacation Rentals

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I recently stayed in apartment 5. I prefer 5-star hotels when I travel, and in Playa del Carmen have always stayed at Hilton, or Hyatt but I was going to be in town for a while with my family and wanted something a bit larger and cheaper. However, a few years ago I tried another apartment but was very disappointed.

On this trip, I was absolutely pleased. The apartment has just been fully renovated to a very high European standard, the size is massive, the furniture is new and quite comfortable, the kitchen was perfect. And the owner arranged for daily cleaning at a very low charge - which was an unexpected but greatly appreciated. This apartment compares well, in some ways better, than the 5-star hotels.

The apartment had been beautifully renovated. A new king size bed in main room provided a very comfortable nights sleep. Large 55 inch flat screen tv provided a comfy night in. Spa bath in main bathroom was lovely. Easy flat 5 minute walk to restaurants, shopping. Extremely quite wake to sounds of birds. Will definitely be back loved the apartment.

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Excellent location close to test local restaurants and a very short walk to the 5ta Avenida as well as markets.

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Claudia E.

Excelente mi estadia!!!!!

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Parag L.

Very clean and well decorated. Beds very comfortable. A little far from beach but easy walk. Can't beat the price. Only complaint is low water pressure in shower. Rental company was also great.

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Bernadette B.

What a fantastic apartment. We loved the location and the apartment was gorgeous. Beds and wifi were just perfect and the layout was well suited to traveling with two teenagers in that we were all able to have our own space. Big thumbs up!

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Minutes walking away from Quinta Avenida and the Beach Clubs! Really enjoyed our stay! Loved the Rustic Modern vybe of the apartment.

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Richard W.

The Property description was totally accurate. The layout and amenities were what was described in the add. It was clean and we had weekly cleaning provided. The management company was available by email for any requests for water refill etc. We did totally enjoy the restraunts 5 star in proximity and laundry facility just minutes away. A short walk to the beach and of course the famous 5th Avenue. Location was a key factor for our choice and this met all requirements.

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Recomendadisimo, el apartamento muy moderno, la locacion espectacular, la encargada de limpieza excelente, la atencion especialmente de Luna la administradora excelente, siempre dispuesta a ayudar, solucionar y complacer, muchas gracias Luna eres estupenda!! Tuvimos una estadia deliciosa en el apartamento. Muchas gracias a Playa Moments. Volveremos!!

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pauline F c.

Beautiful, clean great location....
only thing missing is is side tables beside the beds & toilette paper holders.
Wifi is fast and beds aare Super comfortable.

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Great condo. Close to 5ta Ave and all restaurants, bars and shopping. You can walk everywhere! This is a brand new place. We felt like in a different town!
Will come back for sure. Thanks Playamoments!

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Hugo J.

Loved it

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Linda K.

We loved this unit and it’s relative privacy compared to comparable units in this price range. Plenty of space, all staff is friendly and helpful and the Aldea Thai complex is gorgeous. However, unit 1101(101) requires some noise tolerance that is beyond the ability of the management to control. In the morning the metal tanks for (we think) soda machines and dive boats are delivered and they make a substantial metallic thunk as they’re unloaded onto the street. Then about an hour later a dump truck arrives to empty the dumpsters just inside the parking garage, accompanied by the back-up beep, large truck and dumping sounds. We wanted to be up about the time of day anyway, so we stayed to make breakfast and get ready for the day while that happened. Much louder and longer were the dance club noises coming from Coralina at the Hyatt about 5 afternoons a week. We could see the club entrance from our patio but there are nice screening plants around the pool so we never felt on display but enjoyed people-watching the kids who lined up to get into the ‘daylight ‘ club. That means there’s some level of club noise that starts around 1:00 and ends by about 5:00. The loud times were from about 2:30-4:30, times we were usually at the beach or big pool or somewhere else. Even then, there were only a couple of days out of our 3 weeks when the club noise became intolerable for a half hour or so. I’m talking midtown Manhattan during morning rush with sirens from a five-alarm fire followed by a bank robbery loud. Fortunately the club closes around 5:00 pm, and it isn’t always that crazy loud. In retrospect, ALL of Playa around 5th is fairly loud in the afternoon and evening. Good news, most of the loud restaurants’ on 5th and side streets turn things down by 9-10 at night. So if you’re planning lots of peace and quiet on your vacation, Playa del Carmen near 5th is not for you. However, we love being so close to the b

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Everything was great except that the pool with bar was closed for renovations. We were told prior to arrival, but were not given the option to cancel our booking.

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Michelle M.

Great location, steps away to the beach... 2 blocks to all the bars, shops and restaurants. The room also had your own personal plunge pool so that was a bonus!! Used what's app to communicate with host, great turn around time, will definitely stay again!

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Romina L.

We had a great great time there. The apartment was really confortable and had everything necessary for our stay. Impecable!

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JHOANA LIZETH D.

Excelente

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Albert F.

overall good - plunge pool very dirty and unusable, safe was also not working, but neither were deal killers, nice unit showing starting to get a little shabby but clean and overall a good value

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John David C.

Great location to beach, shopping and food. The people that work at this location were great. Beautiful pool with the best bartenders.

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The rental was as described. They were very particular about the towels and sheets. I was told not to use the towels to remove make up or for anything that might stain or we would be charged. On our last night the air conditioning went out in the whole building. I understand these things happen but there was no attempt by management to contact us to let us know about the issue. We did not get back to the rental until after office hours and at that point there was nothing we could do. There was no apology or attempt to make things right when we checked out with the management company the next day. They did not even bring up the issue until I did.

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Alejandro M.

All very good, service, just they didn't change the hand soap, the location very good very close to everything, excellent location

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Jimmy R.

very nice studio and excellent location.

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Anthony B.

WIll be very nice Studio, will all that we need.

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Israel A.

muy bonito lugar y todo super bien

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La habitacion tenia su alberca privada con luz, los cuartos muy amplios y cocina lista para preparar comida, el area de alberca muy relax. Al estar a un lado de la playa es una ventaja de este edificio otro punto a favor es que hay restaurantes y oxxos en la parte baja del hotel. Quinta avenida queda a menos de 5 minutos caminando!!!!

Se adaptaron totalmente a nuestras necesidades y Daniel es un tipazo; nos brindó la mejor de las atenciones siempre súper amable, a todas horas y con las mejores recomendaciones ever ❤️

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The property is amazing! The beds are super comfortable and the place is so clean. I absolutely love being minutes from the beach and Parrilla Urbana is a must stop. Will definitely be back for sure! This was my all time favorite vacation. The room was more than I could have hoped for with great decor, comfortable beds and linens.We are so grateful for the wonderful memories we will have at this beautiful place and cannot recommend it highly enough.

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El apartamento en el que estuve con mi familia en Junio es una auténtica maravilla, no sólo por su estética y privilegiada ubicación cerca de playa Mamitas, sino por todos los detalles que el administrador pone a disposición del visitante. También es destacable la limpieza, absolutamente pulcro. Totalmente recomendable. Disfrutamos mucho la alberca privada que es enorme y la cercanía a la 5ta avenida, todo estaba al alcance de la mano. No necesitamos rentar carro. Se ve que fue renovado a nuevo y la terraza también es un lugar para disfrutar en familia. Que lindas sabanas y toallas, todo fue excelente. Sin duda, lo volvería a elegir. Muchas gracias.

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Planned a girls trip for my birthday with four friends. We couldn't have asked for a better time. The property is fantastic and the location of the hotel is perfect. Would definitely consider going back in the near future.

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Jose Manuel P.

Little bit dirty and the hotel under construction but ok

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This lovely spacious and well appointed apartment exceeded our expectations in every way. having two young children, we made good use of the well appointed kitchen rather than eating out every meal, but the restaurants we tried were generally good and you'd be spoilt for choice by the concierge at Playa Moments offerings and many local restaurants within easy walking distance if you did decide to eat out exclusively.
The pool was good to have although we spent much of the time at the pool just yards from the apartment or at the very pleasant beach just a few hundred yards away. I can't overstate the convenience of the location or how lovely the apartment and our vacation was. We've built some lovely family memories and I'd highly recommend this apartment both to families or a fabulously spacious apartment for a romantic get away. You're sure to be impressed, we certainly were. We also enjoyed the PRIVATE POOL and the terrace. If you need anything contact the Playa Moments concierge, he will help you for sure!!

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Carlos G.

The rental' experience was very goods...the guys at Playa Moments and our concierge SERGIO were great. We rented two suites: 106 and 107... the A/C in 107 was very noisy...noisy as sleeping with a small plane engine!...But everything else was in perfect condition.

The Condo Rules were not great this is the first time I have to pay $20 for a lost key (which is a simple card just like in any hotel)..usually in an hotel you can even keep them....

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This was my 3rd time at Aldea thai and I guess the most enjoyable experience had there. This time we decided to rent with Playa Moments and consider the best choice ever; the attention was excellent from the reservation to the arrival, Pm offered us a personal concierge who followed us during the stay giving us the best recommendations and tips. The unit is incredible, located on the other side of the party bars of the 28th, so less noisy; the apartment has a private spacious and amazing terrace with private pool, with sun beds and a waterfall. The unit is perfectly furnished and with the full equippment needed to prepare delicious meals and drinks. Both bedrooms are spacious and with amazing towels and soft linens perfect to have a great rest at night after party. We higly recommend this unit and PM costumer service! Great Job!

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Abdelelah Z.

Every thing is perfect about this place

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Nicole R.

The check in process was easy and quick. The location is perfect, close to the beach and a short walk to 5th avenue. The bed was really big and so so comfortable. We found it hard to get up every morning! The front concierge was extremely helpful with directions and recommendations of places to eat and visit. We will come back again!

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wonderful, condo was nice & clean + the staff was excellent.

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Stephan H.

I was trying to escape the cold weather and was successful. Great Studio in a superb location. Highly recommended.

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Robert M.

The room was OK, faced the street with an ocean peak from the porch. We did not get additional soaps during our stay but the room was cleaned twice during our week which was more important. The only real complaint was that the "Moments" concierge service hooked us up with a tour company that did a poor job with the Mayan tours. The tour guides at the sights were poorly trained and did not speak very good English.

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Anibal C.

Maravillosas

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Alex K.

Overall was good but could have been better. The air conditioner was very loud and the toilet often smelt. Also the tap in the bathroom would spray everywhere.

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Peter K.

Fantastic facility with a great staff. From the front desk to our pool bartenders. All had a great attitude and were very helpful.
Our suite was awesome. Clean, well equipped, good view from terrace.

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Peter Krepski

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Mart??n Di Biasi

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Amazing

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Im satisfied from the stay in the apartment, it was very clean, nice and kind people. Recommended!

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Laura S.

The location of the condo is excellent. It was clean, and the beds were comfortable. We did not like the bathrooms not the kitchen. All of the drains were very slow, and it took several tries to get the toilets to flush.

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As soon as we arrived the greeting and service provided by the agency manager Playa Moments was superb. Then there was the apartment, absolutely stunning, spacious, clean, light and airy.
The breeze coming through the sliding doors off the balcony cooled the whole apartment.
The view from the balcony was really beautiful, blue water through a mirror water pool with small waves gently breaking on the beach.
The vista was nice.
I can't imagine a better place to stay.
Well done.

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Gustavo Adolfo P??rez Carrera

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Eliza A.

Muy agradable, estancia limpia y cómoda, personal súper servicial.

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It waa very pleasant

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Norberto G.

The room is great, the pool is really good and has a nice pool bar. It's close to cool places like Mamitas and Coralina. La 5a is also really close so you can go out and have a nice diner and go to one of Playa's night clubs

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Eric D.

Location of Aldea Thai resort was great. Right on the beach and only a two block walk to the main walking strip on 5th Avenue.

Room was a spacious two bedroom, two batch with a large living room, dining room, and full kitchen and fridge.

The balcony was large with direct view of the reflecting pool and the ocean.

Room amenities were as advertised but there were several tiles throughout the suite that were popping loose and you could tell when you stepped on one. Overall, room was clean and cleaned by housekeeping every other day during our 8 day stay. My biggest complaint was the lack of response by our host Jeannine when we asked for simple restock of tissue and toilet paper during our stay. We never received a response. At the end of our stay, Jeannine was scheduled to meet with us at 5:45 PM and did not meet to provide our deposit slip back to us as promised at the end of our stay. She then said she would leave it with the front desk and did not do so. Additionally, as I had lost my wallet on the last day we were there, I also lost one of the room keys which resulted in a $10 fee at checkout. Having to deal with two separate property managers (Aldea Thai at the Front Desk and Jeannine from Playa Moments) for room 124 on the property was less than satisfying nor very professional considering the $4,700 price tag for 8 days. I think the deposit could have been handled online through an agreement rather than a hand filed out form and a picture taken of my license and credit card on Jeannine's cell phone for safe keeping. Needless to say, I am requesting new cards with new numbers as I am not confident my deposit agreement was ever destroyed as agreed upon as it was never returned to me as originally agreed upon.