Guest Reviews of Our Playa Moments Vacation Rentals
Reviews are a great way to make decisions about which property is right for you and your friends and family!
We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they help you make the decision of the best property for you and help ensure that you have a fantastic vacation in Playa del Carmen, México.
Please click on the property name to see more pictures of the property, a detailed description, and to book!
Always feel free to call 1 (877) 379-0346 from US & Canada or email us (email@example.com) or chat on-line with us here below on this site for any further questions.
We look forward to hearing from you and welcoming you to Playa del Carmen!
Did you stay with us? Click on the property you stayed at in order to submit a Playa Moments review to share with others.
Reviews are a great way to make decisions about which property is right for you and your friends and family!
We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they...Read More
only thing missing is is side tables beside the beds & toilette paper holders.
Wifi is fast and beds aare Super comfortable.
Will come back for sure. Thanks Playamoments!
Response from Playa MomentsHi Elizabeth, thank you for your evaluation and comment! We are terribly sorry for the inconvenience this situation had caused to your last night with us, we received a notice of a general shut off in the condominium the very same day and we promptly sent a message to all our in house guest trough our mobile app, in order to have them notified about this issue. The general shut off was due to a fail on the general a/c system which affected all the apartments in the codominium, unfortunately was out of our control. Our team works hard everyday to guarantee the confort of al our guests and you comments are highly appreciated to improve our services and get an even better costumer service. We hope we get the opportunity to host you again in the future and to exceed your expectations! Kind regards from Playa Moments' team!
Response from Playa MomentsGood afternoon Alejandro thank you so much for your evaluation and comments. We are glad you could enjoy your experience in this beautiful studio, we do our best to provide all amenities and the best service through our personal concierge who take care of our guests make them feel confortable in their units and have everything they might need to enjoy their holidays. We hope to have the opportunity to host you again soon! Warm regards from Playa Moments' team!
Response from Playa MomentsHi Jimmy, it was a pleasure to have you with is, location is key on all our apartments and they are all just walking distance from all the hot spots in town. We certainly hope we are able to welcome you back soon. Kind regards from the Playa Moments team!
Response from Playa MomentsHi Chris, it was a pleasure to have you with us, thank you for your kind comments and evaluation. Our guest are our priority and we always try to provide the best service possibles in order for guest to feel at home and be able to enjoy their carefree vacations. We certainly hope we get the opportunity to welcome you back soon. Kind regards from the Playa Moments team!
Response from Playa MomentsHi Eileen, it was a pleasure to have you with us, thank you for your kind comments and evaluation. Location is key on all our properties and we are always happy to offer the best service possible. We hope we get the opportunity to welcome you back soon, kind regards from the Playa Moments team!
The properties that we got were beautiful, spacious, complete with more than we expected! Our apartments were decorated beutifully and were conected by a pool and Jacuzzi that were gorgeous!!Our concierge Victor went above and beyond to see that we had everthing we needed, he even had our fridge ready with goodies, ice and drinks! He offered advice on which beaches to go depending on what we wanted and offered different restaurants to go to! We spent the day at Mamitas beach and had a great time! We wish we would have stayed a few more days!
Response from Playa MomentsHi Carolyn, it was a pleasure to have you with us. Thank you for your kind feed back we always try to go above and beyond with all our guest making special details when we know its a special trip. Personal concierge are always available for any suggestions, information and additional services that might be required. Location and the upkeep of our properties is our priority so all guest can have a 5 star stay. We certainly hope we get the opportunity to welcome you back soon, kind regards from the Playa Moments team!
The Condo Rules were not great this is the first time I have to pay $20 for a lost key (which is a simple card just like in any hotel)..usually in an hotel you can even keep them....
Response from Playa MomentsHi Carlos, thank you for you evaluation and comments we are happy you could enjoy your stay with us and we hope we get the opportunity to receive you here with us again! Unfortunately because of the internal regulamentation any lost card is subjected to a payment for 10each, this information is given by the front desk, which is external to our agency, and can be also found on the welcome letter you receive from our concierge upon the arrival. Thank you again for your preference! Warm regards from Playa Moments' team!
Response from Playa MomentsHi Abdelelah, thank you for your kind comments it always a pleasure to make sure all our guest are able to enjoy a worry free vacation, we certainly hope that we get the opportunity to welcome you back soon, Kind regards from the Playa Moments team!
Response from Playa Moments¡Hola Gabriel! ¡Muchas gracias por tu comentario! En Playa moments nos esforzamos por ofrecer un excelente servicio a cada uno de nuestros huéspedes, por favor, recibe por parte del equipo un gran abrazo y esperamos tenerlos pronto de regreso!
Response from Playa MomentsMuchas gracias Anibal por sus comentarios y evaluación, nos complace saber que hayan disfrutado de sus vacaciones con nosotros y esperamos nos den la oportunidad de recibirlos nuevamente muy pronto. Saludos cordiales del staff de Playa Moments.
Response from Playa MomentsGood afternoon Alex, thank you for your evaluation and comment. Our team works hard everyday to provide an excellent service from reservations to housekeeping, by providing with the best amenities and services in order to create an unforgettable experience to all costumers. Upon the arrival you received the attention and assistance of our personal concierge and unfortunately we did not received any complaint from you during the stay, we would have been more than happy to send you someone rightaway and fix it. About the location you choose one of the best areas in town steps for the beach and close to the fifth avenue, it's difficult to find a better location!!We hope you get us the opportunity to host you again soon and to exceed your expectations. Warm regards from Playa Moments' team!
Our suite was awesome. Clean, well equipped, good view from terrace.
Great condo and only steps from the beach! Our condo was well equipped and luxuries. Great staff and even a swim up bar in the large pool. Great vaca!!
Nos hospedamos 10 noches, tuvimos una experiencia magnífica. * totalmente equipado, amplio y cómodo * a 15 mts de la playa mamitas * a 2 cuadras de la 5ta avenida, cerca de muchos restaurantes hermosos * a pasos de 2 mercados Oxxo * atención de Roberto (playa Moments) y el equipo de limpieza que decoraron por cumpleaños la habitación excelente! * atención del conserje Juanjo (aldea Thai) perfecta. Súper recomendable!!
It is a very comfortable place with very good installations.We had a great vacation.
The breeze coming through the sliding doors off the balcony cooled the whole apartment.
The view from the balcony was really beautiful, blue water through a mirror water pool with small waves gently breaking on the beach.
The vista was nice.
I can't imagine a better place to stay.
Aldea Thai siempre es garantía. Excelentes condiciones del cuarto. El trato muy bueno y Erik que nos atendió tipazo. Muy claro en todo. Lo recomiendo ampliamente.
Response from Playa MomentsApreciada Eliza, le agradecemos por su evaluación y comentario. Es nuestra principal importancia hacer que nuestros espacios estén equipados y confortables para que nuestros clientes puedan disfrutar de su estadía en total relax. Nuestro personal en cada área trabaja muy arduamente para lograr un excelente servicio y la total satisfacción del huésped; nos da mucho gusto saber que usted haya tenido una agradable estancia Esperamos volver a recibirlos muy pronto con nosotros! Un cálido saludo del equipo de Playa Moments.
Response from Playa MomentsHi Isabela, thank you for your evaluation, it was a pleasure to host you! We are happy to see you could enjoy your vacations with us. Our primary goal is to exceed our guests' expectation by taking care from the littlest detail in order to provide an excellent service! We hope we get the opportunity to host you again soon. Warm regards from playa Moments!
Room was a spacious two bedroom, two batch with a large living room, dining room, and full kitchen and fridge.
The balcony was large with direct view of the reflecting pool and the ocean.
Room amenities were as advertised but there were several tiles throughout the suite that were popping loose and you could tell when you stepped on one. Overall, room was clean and cleaned by housekeeping every other day during our 8 day stay. My biggest complaint was the lack of response by our host Jeannine when we asked for simple restock of tissue and toilet paper during our stay. We never received a response. At the end of our stay, Jeannine was scheduled to meet with us at 5:45 PM and did not meet to provide our deposit slip back to us as promised at the end of our stay. She then said she would leave it with the front desk and did not do so. Additionally, as I had lost my wallet on the last day we were there, I also lost one of the room keys which resulted in a $10 fee at checkout. Having to deal with two separate property managers (Aldea Thai at the Front Desk and Jeannine from Playa Moments) for room 124 on the property was less than satisfying nor very professional considering the $4,700 price tag for 8 days. I think the deposit could have been handled online through an agreement rather than a hand filed out form and a picture taken of my license and credit card on Jeannine's cell phone for safe keeping. Needless to say, I am requesting new cards with new numbers as I am not confident my deposit agreement was ever destroyed as agreed upon as it was never returned to me as originally agreed upon.
Unit 124 is so faraway to be a luxury condo, all the way around the unit is falling apart.
Property Manager Response:
I regret that you inform and post this not great review now, when i can do nothing for you. It's a shame that you never reported as the fails, we would have been glad to take care of the issue right away.. We always try to provide all guest with the best service possible, even though with numerous evaluations available on our website, and more than 2000 happy guests we take care of any complaints we receive at the right moment. Thank you for choosing us.