Guest Reviews of Our Playa Moments Vacation Rentals
Reviews are a great way to make decisions about which property is right for you and your friends and family!
We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they help you make the decision of the best property for you and help ensure that you have a fantastic vacation in Playa del Carmen, México.
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Reviews are a great way to make decisions about which property is right for you and your friends and family!
We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they...Read More
On this trip, I was absolutely pleased. The apartment has just been fully renovated to a very high European standard, the size is massive, the furniture is new and quite comfortable, the kitchen was perfect. And the owner arranged for daily cleaning at a very low charge - which was an unexpected but greatly appreciated. This apartment compares well, in some ways better, than the 5-star hotels.
The apartment had been beautifully renovated. A new king size bed in main room provided a very comfortable nights sleep. Large 55 inch flat screen tv provided a comfy night in. Spa bath in main bathroom was lovely. Easy flat 5 minute walk to restaurants, shopping. Extremely quite wake to sounds of birds. Will definitely be back loved the apartment.
only thing missing is is side tables beside the beds & toilette paper holders.
Wifi is fast and beds aare Super comfortable.
Will come back for sure. Thanks Playamoments!
Response from Playa MomentsHi Hugo, thank you for your evaluation! in playa moments we work hard to guatrantee perfectly cleaned & maintained apartments to pamper our guests on their vacations! we hope you get the chance to host you again soon! Kind regards from Playa Moments' team!
Response from Playa MomentsHi Elizabeth, thank you for your evaluation and comment! We are terribly sorry for the inconvenience this situation had caused to your last night with us, we received a notice of a general shut off in the condominium the very same day and we promptly sent a message to all our in house guest trough our mobile app, in order to have them notified about this issue. The general shut off was due to a fail on the general a/c system which affected all the apartments in the codominium, unfortunately was out of our control. Our team works hard everyday to guarantee the confort of al our guests and you comments are highly appreciated to improve our services and get an even better costumer service. We hope we get the opportunity to host you again in the future and to exceed your expectations! Kind regards from Playa Moments' team!
Response from Playa MomentsGood afternoon Alejandro thank you so much for your evaluation and comments. We are glad you could enjoy your experience in this beautiful studio, we do our best to provide all amenities and the best service through our personal concierge who take care of our guests make them feel confortable in their units and have everything they might need to enjoy their holidays. We hope to have the opportunity to host you again soon! Warm regards from Playa Moments' team!
Se adaptaron totalmente a nuestras necesidades y Daniel es un tipazo; nos brindó la mejor de las atenciones siempre súper amable, a todas horas y con las mejores recomendaciones ever ❤️
Response from Playa MomentsGood afternoon Jose Manuel, We'd like to thank you for taking the time to evaluate your experience with us and we are a bit surprise dof receiving this comment since during the time frame of your vacations the building was not suffering any kind of renovation or constructions as mentionned, possibly there was a confusion with the staff working 24/7 to keep the building cleaned and 100% functional. We hope you had all in all a good vacations and we hope we get the chance to host you again in one of our properties and to exceed that time your expectations! Warm regards from Playa Moments.
The pool was good to have although we spent much of the time at the pool just yards from the apartment or at the very pleasant beach just a few hundred yards away. I can't overstate the convenience of the location or how lovely the apartment and our vacation was. We've built some lovely family memories and I'd highly recommend this apartment both to families or a fabulously spacious apartment for a romantic get away. You're sure to be impressed, we certainly were. We also enjoyed the PRIVATE POOL and the terrace. If you need anything contact the Playa Moments concierge, he will help you for sure!!
The Condo Rules were not great this is the first time I have to pay $20 for a lost key (which is a simple card just like in any hotel)..usually in an hotel you can even keep them....
Response from Playa MomentsHi Carlos, thank you for you evaluation and comments we are happy you could enjoy your stay with us and we hope we get the opportunity to receive you here with us again! Unfortunately because of the internal regulamentation any lost card is subjected to a payment for 10each, this information is given by the front desk, which is external to our agency, and can be also found on the welcome letter you receive from our concierge upon the arrival. Thank you again for your preference! Warm regards from Playa Moments' team!
Response from Playa MomentsMuchas gracias Anibal por sus comentarios y evaluación, nos complace saber que hayan disfrutado de sus vacaciones con nosotros y esperamos nos den la oportunidad de recibirlos nuevamente muy pronto. Saludos cordiales del staff de Playa Moments.
The breeze coming through the sliding doors off the balcony cooled the whole apartment.
The view from the balcony was really beautiful, blue water through a mirror water pool with small waves gently breaking on the beach.
The vista was nice.
I can't imagine a better place to stay.
Aldea Thai siempre es garantía. Excelentes condiciones del cuarto. El trato muy bueno y Erik que nos atendió tipazo. Muy claro en todo. Lo recomiendo ampliamente.
We had a great time and loved the condo. It was perfect for us! Playa Moments was very responsive to questions and concerns!! Would highly recommend!!
The apartment is spacious, beautifully furnished and very well equipped. Playa Moments have thought of everything you need and was spotlessly clean and well maintained. We are delighted in every way.
We have booked to go back again already.
Response from Playa MomentsHola Veronica, de antemano le agradecemos por su evaluación y aprovechamos para responder a su comentario sobre nuestros servicios. En Playa Moments compartimos la información básica de nuestras unidades y servicios con todos nuestros clientes desde el primer momento de contacto, en su caso en especiifico en la pagina publica de entre otras características se especifica que "los servicios de limpieza durante la estancia son limitados". Además en las numerosas confirmaciones enviadas por nuestro departamento de reservaciones desde la confirmación de su reserva hasta el momento del check-in se le brindó un apartado de notas adicionales en los cuales venían especificados los días en los cuales se programarían las limpiezas de su unidad. Al momento del check-in nuestro concierge les entregó una carta de bienvenida con la información básica de sus servicios entre los cuales la red wi-fi y sus accesos y la programación de las limpiezas. Es lamentable recibir dicho comentario después de haberle brindado un excelente servicio y haber cumplido con todo lo ofrecido, sería bueno aclarar que el condominio no es un hotel, sino una residencia vacacional compuesta por departamentos cuyos servicios varían de acuerdo a las agencias administradoras. Reiteramos nuestro compromiso con nuestros huespedes y la transparencia que nos distingue. Un cordial saludo.
Quiet, easy access. very friendly condo staff
Our room were very good, big, bright and comfortable is facing to the other side but the apartment was very clean.
The great and service oriented staff, made our stay really joyfull.
Everytime we needed something, they could provide it, and with a big smile. :-)
They were all very nice; but I were mostly in contact with Sergio and Caty. :-)
We saw the Aldea Thai last year and decided to give them a shot this time. We weren't disappointed at all.
First off, to clarify some information in the other reviews...Kool Beach Club is in front of the Aldea Thai, but is not part of it. The reviewer shouldn't be complaining about the service there as if it's part of Aldea Thai since it's not.
I was there only two weeks after a previous guest and I didn't find the beach completely eroded at all. It does get crowded in front of the two big beach clubs (Kool and Mamitas) but if you walk north 10-20 minutes you can have a section of beach all to yourself (which is what we did most days).
Now, about Aldea Thai. The grounds are quite pretty to look at. It's got that gorgeous zig-zagging water walkway and a beautiful looking swimming pool. We stayed in room 134 which was a 2 Bedroom apartment. It looked exactly like what the website indicates, with a king size bed (which I found very comfortable), and 2 Queen size beds on the second bedroom, a full kitchen, a large bathroom, and a private balcony.
So, as a condo apartments, it was great. But, like I said, this isn't a resort. There is a swim-up bar at the pool, but it's only open during the day (and the unheated pool wasn't conducive to swimming). The poor bartender had very little to do because most people used the beach instead.
I would definitely stay here again. My rate (through Expedia) was good, the rooms were clean and well-appointed, the location was great, the room was extremely quiet, the views are nice, and the staff was really friendly. Thank you Playa Moments.
Response from Playa MomentsApreciado Juan, le agradecemos el tiempo tomado en dejarnos su comentario. Nos complace saber que disfrutó de sus vacaciones en el encantador complejo de Aldea Thai , una de las mejores opciones en la ciudad muy cerca de la Quinta venida y a metros de la playa más conocida; Esperamos vuelva a visitarnos pronto! Un cordial saludo del equipo de Playa Moments.