Guest Reviews of Our Playa Moments Vacation Rentals
Reviews are a great way to make decisions about which property is right for you and your friends and family!
We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they help you make the decision of the best property for you and help ensure that you have a fantastic vacation in Playa del Carmen, México.
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Did you stay with us? Click on the property you stayed at in order to submit a Playa Moments review to share with others.
Reviews are a great way to make decisions about which property is right for you and your friends and family!
We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they...Read More
On this trip, I was absolutely pleased. The apartment has just been fully renovated to a very high European standard, the size is massive, the furniture is new and quite comfortable, the kitchen was perfect. And the owner arranged for daily cleaning at a very low charge - which was an unexpected but greatly appreciated. This apartment compares well, in some ways better, than the 5-star hotels.
The apartment had been beautifully renovated. A new king size bed in main room provided a very comfortable nights sleep. Large 55 inch flat screen tv provided a comfy night in. Spa bath in main bathroom was lovely. Easy flat 5 minute walk to restaurants, shopping. Extremely quite wake to sounds of birds. Will definitely be back loved the apartment.
only thing missing is is side tables beside the beds & toilette paper holders.
Wifi is fast and beds aare Super comfortable.
Will come back for sure. Thanks Playamoments!
Response from Playa MomentsHi Hugo, thank you for your evaluation! in playa moments we work hard to guatrantee perfectly cleaned & maintained apartments to pamper our guests on their vacations! we hope you get the chance to host you again soon! Kind regards from Playa Moments' team!
Response from Playa MomentsHi Elizabeth, thank you for your evaluation and comment! We are terribly sorry for the inconvenience this situation had caused to your last night with us, we received a notice of a general shut off in the condominium the very same day and we promptly sent a message to all our in house guest trough our mobile app, in order to have them notified about this issue. The general shut off was due to a fail on the general a/c system which affected all the apartments in the codominium, unfortunately was out of our control. Our team works hard everyday to guarantee the confort of al our guests and you comments are highly appreciated to improve our services and get an even better costumer service. We hope we get the opportunity to host you again in the future and to exceed your expectations! Kind regards from Playa Moments' team!
Response from Playa MomentsGood afternoon Alejandro thank you so much for your evaluation and comments. We are glad you could enjoy your experience in this beautiful studio, we do our best to provide all amenities and the best service through our personal concierge who take care of our guests make them feel confortable in their units and have everything they might need to enjoy their holidays. We hope to have the opportunity to host you again soon! Warm regards from Playa Moments' team!
Response from Playa MomentsHi Jimmy, it was a pleasure to have you with is, location is key on all our apartments and they are all just walking distance from all the hot spots in town. We certainly hope we are able to welcome you back soon. Kind regards from the Playa Moments team!
Se adaptaron totalmente a nuestras necesidades y Daniel es un tipazo; nos brindó la mejor de las atenciones siempre súper amable, a todas horas y con las mejores recomendaciones ever ❤️
Response from Playa MomentsGood afternoon Jose Manuel, We'd like to thank you for taking the time to evaluate your experience with us and we are a bit surprise dof receiving this comment since during the time frame of your vacations the building was not suffering any kind of renovation or constructions as mentionned, possibly there was a confusion with the staff working 24/7 to keep the building cleaned and 100% functional. We hope you had all in all a good vacations and we hope we get the chance to host you again in one of our properties and to exceed that time your expectations! Warm regards from Playa Moments.
The pool was good to have although we spent much of the time at the pool just yards from the apartment or at the very pleasant beach just a few hundred yards away. I can't overstate the convenience of the location or how lovely the apartment and our vacation was. We've built some lovely family memories and I'd highly recommend this apartment both to families or a fabulously spacious apartment for a romantic get away. You're sure to be impressed, we certainly were. We also enjoyed the PRIVATE POOL and the terrace. If you need anything contact the Playa Moments concierge, he will help you for sure!!
The Condo Rules were not great this is the first time I have to pay $20 for a lost key (which is a simple card just like in any hotel)..usually in an hotel you can even keep them....
Response from Playa MomentsHi Carlos, thank you for you evaluation and comments we are happy you could enjoy your stay with us and we hope we get the opportunity to receive you here with us again! Unfortunately because of the internal regulamentation any lost card is subjected to a payment for 10each, this information is given by the front desk, which is external to our agency, and can be also found on the welcome letter you receive from our concierge upon the arrival. Thank you again for your preference! Warm regards from Playa Moments' team!
Response from Playa MomentsHi Abdelelah, thank you for your kind comments it always a pleasure to make sure all our guest are able to enjoy a worry free vacation, we certainly hope that we get the opportunity to welcome you back soon, Kind regards from the Playa Moments team!
Response from Playa MomentsMuchas gracias Anibal por sus comentarios y evaluación, nos complace saber que hayan disfrutado de sus vacaciones con nosotros y esperamos nos den la oportunidad de recibirlos nuevamente muy pronto. Saludos cordiales del staff de Playa Moments.
Response from Playa MomentsGood afternoon Alex, thank you for your evaluation and comment. Our team works hard everyday to provide an excellent service from reservations to housekeeping, by providing with the best amenities and services in order to create an unforgettable experience to all costumers. Upon the arrival you received the attention and assistance of our personal concierge and unfortunately we did not received any complaint from you during the stay, we would have been more than happy to send you someone rightaway and fix it. About the location you choose one of the best areas in town steps for the beach and close to the fifth avenue, it's difficult to find a better location!!We hope you get us the opportunity to host you again soon and to exceed your expectations. Warm regards from Playa Moments' team!
Our suite was awesome. Clean, well equipped, good view from terrace.
Great condo and only steps from the beach! Our condo was well equipped and luxuries. Great staff and even a swim up bar in the large pool. Great vaca!!
The breeze coming through the sliding doors off the balcony cooled the whole apartment.
The view from the balcony was really beautiful, blue water through a mirror water pool with small waves gently breaking on the beach.
The vista was nice.
I can't imagine a better place to stay.
Aldea Thai siempre es garantía. Excelentes condiciones del cuarto. El trato muy bueno y Erik que nos atendió tipazo. Muy claro en todo. Lo recomiendo ampliamente.
Response from Playa MomentsApreciada Eliza, le agradecemos por su evaluación y comentario. Es nuestra principal importancia hacer que nuestros espacios estén equipados y confortables para que nuestros clientes puedan disfrutar de su estadía en total relax. Nuestro personal en cada área trabaja muy arduamente para lograr un excelente servicio y la total satisfacción del huésped; nos da mucho gusto saber que usted haya tenido una agradable estancia Esperamos volver a recibirlos muy pronto con nosotros! Un cálido saludo del equipo de Playa Moments.
Response from Playa MomentsHi Isabela, thank you for your evaluation, it was a pleasure to host you! We are happy to see you could enjoy your vacations with us. Our primary goal is to exceed our guests' expectation by taking care from the littlest detail in order to provide an excellent service! We hope we get the opportunity to host you again soon. Warm regards from playa Moments!
Room was a spacious two bedroom, two batch with a large living room, dining room, and full kitchen and fridge.
The balcony was large with direct view of the reflecting pool and the ocean.
Room amenities were as advertised but there were several tiles throughout the suite that were popping loose and you could tell when you stepped on one. Overall, room was clean and cleaned by housekeeping every other day during our 8 day stay. My biggest complaint was the lack of response by our host Jeannine when we asked for simple restock of tissue and toilet paper during our stay. We never received a response. At the end of our stay, Jeannine was scheduled to meet with us at 5:45 PM and did not meet to provide our deposit slip back to us as promised at the end of our stay. She then said she would leave it with the front desk and did not do so. Additionally, as I had lost my wallet on the last day we were there, I also lost one of the room keys which resulted in a $10 fee at checkout. Having to deal with two separate property managers (Aldea Thai at the Front Desk and Jeannine from Playa Moments) for room 124 on the property was less than satisfying nor very professional considering the $4,700 price tag for 8 days. I think the deposit could have been handled online through an agreement rather than a hand filed out form and a picture taken of my license and credit card on Jeannine's cell phone for safe keeping. Needless to say, I am requesting new cards with new numbers as I am not confident my deposit agreement was ever destroyed as agreed upon as it was never returned to me as originally agreed upon.
We had a great time and loved the condo. It was perfect for us! Playa Moments was very responsive to questions and concerns!! Would highly recommend!!
The apartment is spacious, beautifully furnished and very well equipped. Playa Moments have thought of everything you need and was spotlessly clean and well maintained. We are delighted in every way.
We have booked to go back again already.