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Guest Reviews of Our Playa Moments Vacation Rentals

Reviews are a great way to make decisions about which property is right for you and your friends and family!

We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they help you make the decision of the best property for you and help ensure that you have a fantastic vacation in Playa del Carmen, México.

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Reviews are a great way to make decisions about which property is right for you and your friends and family!

We always like to hear about our guests’ experiences, and we want to share these comments and reviews with you to give you even more information about our vacation rental properties and other guests’ stays there. We hope they...Read More

The apartment had been beautifully renovated. We loved it!!
Review Date: 05/25/2019
I recently stayed in apartment 5. I prefer 5-star hotels when I travel, and in Playa del Carmen have always stayed at Hilton, or Hyatt but I was going to be in town for a while with my family and wanted something a bit larger and cheaper. However, a few years ago I tried another apartment but was very disappointed.

On this trip, I was absolutely pleased. The apartment has just been fully renovated to a very high European standard, the size is massive, the furniture is new and quite comfortable, the kitchen was perfect. And the owner arranged for daily cleaning at a very low charge - which was an unexpected but greatly appreciated. This apartment compares well, in some ways better, than the 5-star hotels.

The apartment had been beautifully renovated. A new king size bed in main room provided a very comfortable nights sleep. Large 55 inch flat screen tv provided a comfy night in. Spa bath in main bathroom was lovely. Easy flat 5 minute walk to restaurants, shopping. Extremely quite wake to sounds of birds. Will definitely be back loved the apartment.
Playa Moments
Review Date: 11/28/2018
Excellent location close to test local restaurants and a very short walk to the 5ta Avenida as well as markets.
Un Paraiso El Departamento!!
Review Date: 11/05/2018
Claudia E.
Excelente mi estadia!!!!!
Great place
Review Date: 04/25/2018
Parag L.
Very clean and well decorated. Beds very comfortable. A little far from beach but easy walk. Can't beat the price. Only complaint is low water pressure in shower. Rental company was also great.
Fantastic apartment-even better than described.
Review Date: 04/23/2018
Bernadette B.
What a fantastic apartment. We loved the location and the apartment was gorgeous. Beds and wifi were just perfect and the layout was well suited to traveling with two teenagers in that we were all able to have our own space. Big thumbs up!
Very Clean and Spacious
Review Date: 04/12/2018
Minutes walking away from Quinta Avenida and the Beach Clubs! Really enjoyed our stay! Loved the Rustic Modern vybe of the apartment.
5 Stars For This Rental Property
Review Date: 03/21/2018
Richard W.
The Property description was totally accurate. The layout and amenities were what was described in the add. It was clean and we had weekly cleaning provided. The management company was available by email for any requests for water refill etc. We did totally enjoy the restraunts 5 star in proximity and laundry facility just minutes away. A short walk to the beach and of course the famous 5th Avenue. Location was a key factor for our choice and this met all requirements.
Muy lindo
Review Date: 01/22/2018
Recomendadisimo, el apartamento muy moderno, la locacion espectacular, la encargada de limpieza excelente, la atencion especialmente de Luna la administradora excelente, siempre dispuesta a ayudar, solucionar y complacer, muchas gracias Luna eres estupenda!! Tuvimos una estadia deliciosa en el apartamento. Muchas gracias a Playa Moments. Volveremos!!
Nice big clean appartement
Review Date: 12/16/2017
pauline F c.
Beautiful, clean great location....
only thing missing is is side tables beside the beds & toilette paper holders.
Wifi is fast and beds aare Super comfortable.
NYC look and feel!!!!
Review Date: 08/16/2017
Great condo. Close to 5ta Ave and all restaurants, bars and shopping. You can walk everywhere! This is a brand new place. We felt like in a different town!
Will come back for sure. Thanks Playamoments!
Wanderful stay
Review Date: 06/04/2019
Hugo J.
Loved it
Manager Response: 09/27/2019

Response from Playa Moments

Hi Hugo, thank you for your evaluation! in playa moments we work hard to guatrantee perfectly cleaned & maintained apartments to pamper our guests on their vacations! we hope you get the chance to host you again soon! Kind regards from Playa Moments' team!
Private but loud on occasion
Review Date: 02/20/2019
Linda K.
We loved this unit and it’s relative privacy compared to comparable units in this price range. Plenty of space, all staff is friendly and helpful and the Aldea Thai complex is gorgeous. However, unit 1101(101) requires some noise tolerance that is beyond the ability of the management to control. In the morning the metal tanks for (we think) soda machines and dive boats are delivered and they make a substantial metallic thunk as they’re unloaded onto the street. Then about an hour later a dump truck arrives to empty the dumpsters just inside the parking garage, accompanied by the back-up beep, large truck and dumping sounds. We wanted to be up about the time of day anyway, so we stayed to make breakfast and get ready for the day while that happened. Much louder and longer were the dance club noises coming from Coralina at the Hyatt about 5 afternoons a week. We could see the club entrance from our patio but there are nice screening plants around the pool so we never felt on display but enjoyed people-watching the kids who lined up to get into the ‘daylight ‘ club. That means there’s some level of club noise that starts around 1:00 and ends by about 5:00. The loud times were from about 2:30-4:30, times we were usually at the beach or big pool or somewhere else. Even then, there were only a couple of days out of our 3 weeks when the club noise became intolerable for a half hour or so. I’m talking midtown Manhattan during morning rush with sirens from a five-alarm fire followed by a bank robbery loud. Fortunately the club closes around 5:00 pm, and it isn’t always that crazy loud. In retrospect, ALL of Playa around 5th is fairly loud in the afternoon and evening. Good news, most of the loud restaurants’ on 5th and side streets turn things down by 9-10 at night. So if you’re planning lots of peace and quiet on your vacation, Playa del Carmen near 5th is not for you. However, we love being so close to the b
Great spot - pity about the pool being renovated
Review Date: 10/25/2018
Everything was great except that the pool with bar was closed for renovations. We were told prior to arrival, but were not given the option to cancel our booking.
great stay!
Review Date: 07/25/2018
Michelle M.
Great location, steps away to the beach... 2 blocks to all the bars, shops and restaurants. The room also had your own personal plunge pool so that was a bonus!! Used what's app to communicate with host, great turn around time, will definitely stay again!
The best experience ever in Mexico
Review Date: 06/19/2018
Romina L.
We had a great great time there. The apartment was really confortable and had everything necessary for our stay. Impecable!
Review Date: 06/02/2018
good value in Playa
Review Date: 01/31/2018
Albert F.
overall good - plunge pool very dirty and unusable, safe was also not working, but neither were deal killers, nice unit showing starting to get a little shabby but clean and overall a good value
Great hotel, great location, the people woking there the best
Review Date: 12/30/2017
John David C.
Great location to beach, shopping and food. The people that work at this location were great. Beautiful pool with the best bartenders.
Aldea Thai
Review Date: 11/02/2017
The rental was as described. They were very particular about the towels and sheets. I was told not to use the towels to remove make up or for anything that might stain or we would be charged. On our last night the air conditioning went out in the whole building. I understand these things happen but there was no attempt by management to contact us to let us know about the issue. We did not get back to the rental until after office hours and at that point there was nothing we could do. There was no apology or attempt to make things right when we checked out with the management company the next day. They did not even bring up the issue until I did.
Manager Response: 11/27/2017

Response from Playa Moments

Hi Elizabeth, thank you for your evaluation and comment! We are terribly sorry for the inconvenience this situation had caused to your last night with us, we received a notice of a general shut off in the condominium the very same day and we promptly sent a message to all our in house guest trough our mobile app, in order to have them notified about this issue. The general shut off was due to a fail on the general a/c system which affected all the apartments in the codominium, unfortunately was out of our control. Our team works hard everyday to guarantee the confort of al our guests and you comments are highly appreciated to improve our services and get an even better costumer service. We hope we get the opportunity to host you again in the future and to exceed your expectations! Kind regards from Playa Moments' team!
Exceeded my expectations
Review Date: 08/08/2017
Alejandro M.
All very good, service, just they didn't change the hand soap, the location very good very close to everything, excellent location
Manager Response: 08/24/2017

Response from Playa Moments

Good afternoon Alejandro thank you so much for your evaluation and comments. We are glad you could enjoy your experience in this beautiful studio, we do our best to provide all amenities and the best service through our personal concierge who take care of our guests make them feel confortable in their units and have everything they might need to enjoy their holidays. We hope to have the opportunity to host you again soon! Warm regards from Playa Moments' team!
great location
Review Date: 02/04/2017
Jimmy R.
very nice studio and excellent location.
Manager Response: 02/09/2017

Response from Playa Moments

Hi Jimmy, it was a pleasure to have you with is, location is key on all our apartments and they are all just walking distance from all the hot spots in town. We certainly hope we are able to welcome you back soon. Kind regards from the Playa Moments team!
Review Date: 12/19/2016
Anthony B.
WIll be very nice Studio, will all that we need.
Volvería sin pensarlo
Review Date: 11/14/2016
Israel A.
muy bonito lugar y todo super bien
El condo esta increíble, mas la alberca privada, nos encanto!!
Review Date: 05/25/2019
La habitacion tenia su alberca privada con luz, los cuartos muy amplios y cocina lista para preparar comida, el area de alberca muy relax. Al estar a un lado de la playa es una ventaja de este edificio otro punto a favor es que hay restaurantes y oxxos en la parte baja del hotel. Quinta avenida queda a menos de 5 minutos caminando!!!!

Se adaptaron totalmente a nuestras necesidades y Daniel es un tipazo; nos brindó la mejor de las atenciones siempre súper amable, a todas horas y con las mejores recomendaciones ever ❤️
Cannot recommend it highly enough.❤️
Review Date: 04/26/2019
The property is amazing! The beds are super comfortable and the place is so clean. I absolutely love being minutes from the beach and Parrilla Urbana is a must stop. Will definitely be back for sure! This was my all time favorite vacation. The room was more than I could have hoped for with great decor, comfortable beds and linens.We are so grateful for the wonderful memories we will have at this beautiful place and cannot recommend it highly enough.
Totalmente recomendable!!!
Review Date: 06/23/2017
El apartamento en el que estuve con mi familia en Junio es una auténtica maravilla, no sólo por su estética y privilegiada ubicación cerca de playa Mamitas, sino por todos los detalles que el administrador pone a disposición del visitante. También es destacable la limpieza, absolutamente pulcro. Totalmente recomendable. Disfrutamos mucho la alberca privada que es enorme y la cercanía a la 5ta avenida, todo estaba al alcance de la mano. No necesitamos rentar carro. Se ve que fue renovado a nuevo y la terraza también es un lugar para disfrutar en familia. Que lindas sabanas y toallas, todo fue excelente. Sin duda, lo volvería a elegir. Muchas gracias.
Great Vacation
Review Date: 10/25/2016
Planned a girls trip for my birthday with four friends. We couldn't have asked for a better time. The property is fantastic and the location of the hotel is perfect. Would definitely consider going back in the near future.
Manager Response: 11/03/2016

Response from Playa Moments

Hi Eileen, it was a pleasure to have you with us, thank you for your kind comments and evaluation. Location is key on all our properties and we are always happy to offer the best service possible. We hope we get the opportunity to welcome you back soon, kind regards from the Playa Moments team!
Playa del carmen
Review Date: 07/01/2019
Jose Manuel P.
Little bit dirty and the hotel under construction but ok
Manager Response: 09/27/2019

Response from Playa Moments

Good afternoon Jose Manuel, We'd like to thank you for taking the time to evaluate your experience with us and we are a bit surprise dof receiving this comment since during the time frame of your vacations the building was not suffering any kind of renovation or constructions as mentionned, possibly there was a confusion with the staff working 24/7 to keep the building cleaned and 100% functional. We hope you had all in all a good vacations and we hope we get the chance to host you again in one of our properties and to exceed that time your expectations! Warm regards from Playa Moments.
Exceeded our expectations in every way.
Review Date: 04/28/2019
This lovely spacious and well appointed apartment exceeded our expectations in every way. having two young children, we made good use of the well appointed kitchen rather than eating out every meal, but the restaurants we tried were generally good and you'd be spoilt for choice by the concierge at Playa Moments offerings and many local restaurants within easy walking distance if you did decide to eat out exclusively.
The pool was good to have although we spent much of the time at the pool just yards from the apartment or at the very pleasant beach just a few hundred yards away. I can't overstate the convenience of the location or how lovely the apartment and our vacation was. We've built some lovely family memories and I'd highly recommend this apartment both to families or a fabulously spacious apartment for a romantic get away. You're sure to be impressed, we certainly were. We also enjoyed the PRIVATE POOL and the terrace. If you need anything contact the Playa Moments concierge, he will help you for sure!!
Perfect Spot
Review Date: 11/08/2017
Carlos G.
The rental' experience was very goods...the guys at Playa Moments and our concierge SERGIO were great. We rented two suites: 106 and 107... the A/C in 107 was very noisy...noisy as sleeping with a small plane engine!...But everything else was in perfect condition.

The Condo Rules were not great this is the first time I have to pay $20 for a lost key (which is a simple card just like in any hotel)..usually in an hotel you can even keep them....
Manager Response: 12/16/2017

Response from Playa Moments

Hi Carlos, thank you for you evaluation and comments we are happy you could enjoy your stay with us and we hope we get the opportunity to receive you here with us again! Unfortunately because of the internal regulamentation any lost card is subjected to a payment for 10each, this information is given by the front desk, which is external to our agency, and can be also found on the welcome letter you receive from our concierge upon the arrival. Thank you again for your preference! Warm regards from Playa Moments' team!
Review Date: 05/27/2017
This was my 3rd time at Aldea thai and I guess the most enjoyable experience had there. This time we decided to rent with Playa Moments and consider the best choice ever; the attention was excellent from the reservation to the arrival, Pm offered us a personal concierge who followed us during the stay giving us the best recommendations and tips. The unit is incredible, located on the other side of the party bars of the 28th, so less noisy; the apartment has a private spacious and amazing terrace with private pool, with sun beds and a waterfall. The unit is perfectly furnished and with the full equippment needed to prepare delicious meals and drinks. Both bedrooms are spacious and with amazing towels and soft linens perfect to have a great rest at night after party. We higly recommend this unit and PM costumer service! Great Job!
Perfect Vacation Experuance
Review Date: 01/28/2017
Abdelelah Z.
Every thing is perfect about this place
Manager Response: 02/09/2017

Response from Playa Moments

Hi Abdelelah, thank you for your kind comments it always a pleasure to make sure all our guest are able to enjoy a worry free vacation, we certainly hope that we get the opportunity to welcome you back soon, Kind regards from the Playa Moments team!
Highly recommend!
Review Date: 04/01/2018
Nicole R.
The check in process was easy and quick. The location is perfect, close to the beach and a short walk to 5th avenue. The bed was really big and so so comfortable. We found it hard to get up every morning! The front concierge was extremely helpful with directions and recommendations of places to eat and visit. We will come back again!
Review Date: 03/06/2018
wonderful, condo was nice & clean + the staff was excellent.
Great Stay - Too Short, but Great
Review Date: 01/24/2018
Stephan H.
I was trying to escape the cold weather and was successful. Great Studio in a superb location. Highly recommended.
A week in Playa Del Carmen
Review Date: 01/16/2018
Robert M.
The room was OK, faced the street with an ocean peak from the porch. We did not get additional soaps during our stay but the room was cleaned twice during our week which was more important. The only real complaint was that the "Moments" concierge service hooked us up with a tour company that did a poor job with the Mayan tours. The tour guides at the sights were poorly trained and did not speak very good English.
Review Date: 07/11/2017
Anibal C.
Manager Response: 07/14/2017

Response from Playa Moments

Muchas gracias Anibal por sus comentarios y evaluación, nos complace saber que hayan disfrutado de sus vacaciones con nosotros y esperamos nos den la oportunidad de recibirlos nuevamente muy pronto. Saludos cordiales del staff de Playa Moments.
alrea Thai review
Review Date: 05/10/2017
Alex K.
Overall was good but could have been better. The air conditioner was very loud and the toilet often smelt. Also the tap in the bathroom would spray everywhere.
Manager Response: 05/13/2017

Response from Playa Moments

Good afternoon Alex, thank you for your evaluation and comment. Our team works hard everyday to provide an excellent service from reservations to housekeeping, by providing with the best amenities and services in order to create an unforgettable experience to all costumers. Upon the arrival you received the attention and assistance of our personal concierge and unfortunately we did not received any complaint from you during the stay, we would have been more than happy to send you someone rightaway and fix it. About the location you choose one of the best areas in town steps for the beach and close to the fifth avenue, it's difficult to find a better location!!We hope you get us the opportunity to host you again soon and to exceed your expectations. Warm regards from Playa Moments' team!
Great Get Away
Review Date: 01/03/2017
Peter K.
Fantastic facility with a great staff. From the front desk to our pool bartenders. All had a great attitude and were very helpful.
Our suite was awesome. Clean, well equipped, good view from terrace.
December 2016 Stay
Review Date: 12/18/2016
Peter Krepski

Great condo and only steps from the beach! Our condo was well equipped and luxuries. Great staff and even a swim up bar in the large pool. Great vaca!!

Excelente ubicación y comodidad!
Review Date: 11/28/2016
Mart??n Di Biasi

Nos hospedamos 10 noches, tuvimos una experiencia magnífica. * totalmente equipado, amplio y cómodo * a 15 mts de la playa mamitas * a 2 cuadras de la 5ta avenida, cerca de muchos restaurantes hermosos * a pasos de 2 mercados Oxxo * atención de Roberto (playa Moments) y el equipo de limpieza que decoraron por cumpleaños la habitación excelente! * atención del conserje Juanjo (aldea Thai) perfecta. Súper recomendable!!

Playa del Carmen
Review Date: 08/29/2018
Very good
Review Date: 05/16/2018
Im satisfied from the stay in the apartment, it was very clean, nice and kind people. Recommended!
Aldea Thai in Playa del Carmen
Review Date: 04/03/2018
Laura S.
The location of the condo is excellent. It was clean, and the beds were comfortable. We did not like the bathrooms not the kitchen. All of the drains were very slow, and it took several tries to get the toilets to flush.
Large well appointed apartment with sea views.
Review Date: 02/24/2018
As soon as we arrived the greeting and service provided by the agency manager Playa Moments was superb. Then there was the apartment, absolutely stunning, spacious, clean, light and airy.
The breeze coming through the sliding doors off the balcony cooled the whole apartment.
The view from the balcony was really beautiful, blue water through a mirror water pool with small waves gently breaking on the beach.
The vista was nice.
I can't imagine a better place to stay.
Well done.
May 2017 Stay
Review Date: 05/29/2017
Gustavo Adolfo P??rez Carrera

Aldea Thai siempre es garantía. Excelentes condiciones del cuarto. El trato muy bueno y Erik que nos atendió tipazo. Muy claro en todo. Lo recomiendo ampliamente.

Excelente experiencia
Review Date: 04/27/2017
Eliza A.
Muy agradable, estancia limpia y cómoda, personal súper servicial.
Manager Response: 04/29/2017

Response from Playa Moments

Apreciada Eliza, le agradecemos por su evaluación y comentario. Es nuestra principal importancia hacer que nuestros espacios estén equipados y confortables para que nuestros clientes puedan disfrutar de su estadía en total relax. Nuestro personal en cada área trabaja muy arduamente para lograr un excelente servicio y la total satisfacción del huésped; nos da mucho gusto saber que usted haya tenido una agradable estancia Esperamos volver a recibirlos muy pronto con nosotros! Un cálido saludo del equipo de Playa Moments.
Spring Family Vacation
Review Date: 03/18/2017
It waa very pleasant
Manager Response: 05/03/2017

Response from Playa Moments

Hi Isabela, thank you for your evaluation, it was a pleasure to host you! We are happy to see you could enjoy your vacations with us. Our primary goal is to exceed our guests' expectation by taking care from the littlest detail in order to provide an excellent service! We hope we get the opportunity to host you again soon. Warm regards from playa Moments!
Review Date: 03/07/2017
Norberto G.
The room is great, the pool is really good and has a nice pool bar. It's close to cool places like Mamitas and Coralina. La 5a is also really close so you can go out and have a nice diner and go to one of Playa's night clubs
Nice Location, Nice Room, Service OK Considering Price
Review Date: 01/02/2017
Eric D.
Location of Aldea Thai resort was great. Right on the beach and only a two block walk to the main walking strip on 5th Avenue.

Room was a spacious two bedroom, two batch with a large living room, dining room, and full kitchen and fridge.

The balcony was large with direct view of the reflecting pool and the ocean.

Room amenities were as advertised but there were several tiles throughout the suite that were popping loose and you could tell when you stepped on one. Overall, room was clean and cleaned by housekeeping every other day during our 8 day stay. My biggest complaint was the lack of response by our host Jeannine when we asked for simple restock of tissue and toilet paper during our stay. We never received a response. At the end of our stay, Jeannine was scheduled to meet with us at 5:45 PM and did not meet to provide our deposit slip back to us as promised at the end of our stay. She then said she would leave it with the front desk and did not do so. Additionally, as I had lost my wallet on the last day we were there, I also lost one of the room keys which resulted in a $10 fee at checkout. Having to deal with two separate property managers (Aldea Thai at the Front Desk and Jeannine from Playa Moments) for room 124 on the property was less than satisfying nor very professional considering the $4,700 price tag for 8 days. I think the deposit could have been handled online through an agreement rather than a hand filed out form and a picture taken of my license and credit card on Jeannine's cell phone for safe keeping. Needless to say, I am requesting new cards with new numbers as I am not confident my deposit agreement was ever destroyed as agreed upon as it was never returned to me as originally agreed upon.