Call TOLL FREE 1 (877) 379-0346

Search by Name

Term & Conditions

Terms & Conditions of rental by and between PLAYA MOMENTS LLC  and The Guest:

Please take the time to read the complete rental agreement and contact us if you have additional questions. 

Reservations: We ask for a 50% of the rental price to reserve your rental unit, then the other 50% should be paid two months prior to your arrival. If you are arriving in less than 60 days at the time of booking, we require the full payment of the rental unit price. 

Check-In: Entry will take place no earlier than 3:00 pm. The payment for your stay must be fully paid in advance upon check-in. Upon your check-in, you will receive a bracelet, which you shall wear throughout your stay. Those bracelets must be returned upon check-out, in order to complete the process. The bracelet will carry a cost of USD 30 in case of loss or if you not returned to us at the moment of check-out, and it will be discounted from the security deposit.

 Keys: There is a USD 45 charge to replace lost keys. You will be given 2 sets of keys. KEY LOCK BOX For properties with access to the properties key by key box please don't remove the key form the box. 

 Check-Out: Will take place at 11 AM - NO EXCEPTIONS.

LATE CHECK-OUT after 11 AM: will charge from your security deposit per USD 100 or with ONE EXTRA NIGHT RATE ACCORDING TO THE SEASON PRICES (if you check-out is after 3 PM).

Damage/Security deposit: You will be asked for a USD 500 security deposit upon your arrival which may be handled in cash (USD or MXN).

Upon checkout the property will be thoroughly inventoried. Provided there is no more than reasonable clean up and nothing damaged or missing, security deposit will be returned to you upon departure. It is understood that damages or lost items will be deducted at replacement cost, which may include but is not limited to labor expense, shipping and importation costs. Locked pantries and closets, if any, are reserved for the use of the property owner and are not included in this rental. You as the guest agree to take all reasonable steps to ensure that your family and other guests in your party adhere to the rules and regulations affecting the condominium. 

Guests are responsible for the property, its contents, and themselves during occupancy. Guests must lock windows and doors securely when not on the premises, and must observe all cautions, as given from the property Owners or their staff. Each property is privately owned, so décor, colors and inventories may change. Painting, redecorating, rearranging the furniture or removing any items from the condo is prohibited. It is further understood that exceeding the maximum occupancy will forfeit the security deposit

If there is a breach of contract by the guest, the full security deposit will not be refunded and the Guest is responsible for any additional charges above and beyond the $500 security deposit and as such will be charged to the credit card on file. A breach of contract is defined as but not limited to:

  • Damage to the property or the contents of the property. Guest is financially and legally responsible for all damage to the property. No linen are lost.
  • Exceeding the maximum allowed occupancy as stipulated in the reservation contract.
  • Violating the building or homeowner association rules.
  • Smoking inside the property.
  • Pets on property.
  • Parties or gathering of excessive amount of people.
  • Noise Disturbances
  • Illegal or immoral acts
  • Maintaining hazardous, poisonous, corrosive or flammable substances.
  • Excessively messy or dirty units may be subject to additional cleaning charges.
  • Contraband, pets or collection of rents or services rendered during the stay. 
  • No Early check-in or late check-out.

Pets Deposit: Properties that admits pets will charge a double security deposit upon your arrival which may be handled in cash (USD or MXN). This security deposit will be returned to you upon departure

Cancellation Policies: 

  • Reservations cancelled 61 days or more prior to arrival date are refundable with a USD 500 cancellation fee.
  • Reservations cancelled 60 days or fewer are non-refundable
  • Holidays reservations are non-refundable. Late check-out after 11 AM until 3 PM will have an extra charge ofUSD 100, after 3 PM will be charged an extra night in the rate of high season on the unit assigned. 

Questions, Complaints and Maintenance 

The property owners and their staff work hard to ensure that the condo and amenities are in place and in good working order. The owner or their administrator will be available to handle questions, complaints and supervise maintenance. In case of a maintenance problem, the owner or property administrator will strive to have the problem repaired as soon as possible after being notified. However, no refund or rate adjustment shall be made for unforeseen failures such as: noise disturbances, occasional interruption of electricity, internet, water, pool filtration systems, air conditioning, telephone, television or satellite service, appliances, etc. It is guest's obligation to report any problems or damage immediately to the administrator or owner.

Construction Eventuality 

There is a possibility that construction projects may be in progress or begin near or during your stay. We will make every attempt to notify you in advance if PLAYA MOMENTS believes the work would cause a disturbance however, we have no control over these situations and no compensation or substitutions to other properties will be considered. 

Substitution 

Should the property become unavailable for any reason during the guest's agreed upon occupancy, PLAYA MOMENTS reserves the right to rellocate the guest to the best available and comparable property or guest has the right for a full 100% refund of all money paid if an agreement can not be reached between the guest and PLAYA MOMENTS.

Reservation prices do not include: Expenses and items not mentioned, including, but not limited to: transportation, tips for personal services, meals, insurance, cleaning services, telephone calls and other items of a personal nature.

• Water Tank: Our office provides the service of replacing your purified water tank for the cost of USD 5. 
• Parking:  You have access to 1 parking space. Your vehicle must be registered with front desk. 

• Cleaning Services: Your cleaning schedule will be provided in your booking confirmation. Occupancy includes limited maid service. Ask for specific property maid service schedule. For any additional cleaning demanded by you please ask to our concierge.

 The unit will provide initial bathroom amenities, paper towels, toilet paper and basic cleaning supplies prior to arrival.
 Guests are responsible for additional household and personal supplies. 

 • BUILDING RULES - Guests agree to any and all building rules and violation of any building rules will be terms for contract termination. 

Lost remote control for A/A = U$ 150

Lost remote control for TV SATELITAL= U$ 50

Lost remote control for garage = U$ 150 
 
• PLEASE NOTE Property items (such as bedspreads, pillows, chairs, pots and pans, dishes, glasses, silverware, etc.) are NOT to be taken out of the property (to the beach or other properties )

LOCKED CLOSETS Many owners have their personal items locked in a closet for their convenience. These areas are not included in any rental. Please do NOT attempt to open these locked closets - they are for  Homeowner use only: If you break into the closet, your guest account will be charged for any repairs as well as missing ítems

•TV Services: For properties with sky, dish or cable service, do not reprogram the system, disconnect wires. If you do so and it has to be reprogrammed, the charge will be USD 50.00 

• Internet Services: Do not reprogram the system, disconnect wires, reset the modem. If you do so and it has to be reprogrammed, the charge will be USD 50.00 

• Maximum Occupancy: 
1.Only registered guests are allowed inside  the property. Permission from the administrator is required for any non registered access. 
2.All children above 3 years are included in the maximum occupancy No additional guests are allowed and this is enough reason for contract to be null and void and you will be asked to leave. 

Electricity Service - Electricity is a precious resource. Air conditioning units left on while unit doors and windows are open or while unit is unoccupied or could result in loss of full security deposit.Shut off air conditioners when not using the bedrooms, and when leaving the home/condo. In case Air conditioners are found running with doors or windows open will result in a penalty. 

Liability and Intent 

Neither PLAYA MOMENTS LLC nor the owner of the property and agents shall be responsible for any accidents or injuries to Guest before, during or after occupancy. PLAYA MOMENTS LLC it’s owners and agents are not responsible for theft, lost or stolen items. PLAYA MOMENTS LLC it’s owners and agents are not responsible for any noise disturbances including neighboring apartments, street or city disturbances.

Responsabilty

The renter named in this agreement will be responsible for himself or themselves and all guests whether they are registered in the condominium or not. The renter acknowledges that the property owners, their employees, and agents do not carry personal liability insurance and cannot be held responsible regardless of fault, for any accident, loss, damage or injury suffered by the renter, members of their party or any other guests which the renter or their party have allowed access to the property, regardless if said loss is a result directly or indirectly from acts of god, danger incident to the sea, any body of water, fire, breakdown of machinery, equipment, acts of government or other authorities, de jure or de facto, wars (whether declared or not), hostilities, civil disturbances, strikes, riots, thefts, pilferage, epidemics, quarantines, custom regulations, delays or cancellations of or changes in itineraries or schedule or from acts of omission of any airline.

 Furthermore, the renter will release and hold harmless any and all parties involved with the rental, management and reservations of the property and to release and hold harmless it's owners or representatives for any loss or damage to personal property or for any injury.

HURRICANE POLICY - Playa Moments LLC does not offer refunds or reschedule trips due to hurricane activity. If you are concerned about possible interruption, cancellation or delayed travel due to tropical occurrences, you are strongly encouraged to purchase trip insurance at the time of booking (or at least 30 days prior to arrival; trip insurance may not be purchased after final payment has been made).  The peak season for tropical activity is August through October, and  Playa Moments LLC  strongly encourages all guests to purchase by your own trip insurance, especially during these months.

 WRITTEN EXCEPTIONS - Any exceptions to the above mentioned policies must be approved in writing in advance. 

Representations and Warranties 

You represent and warrant to Company that: (a) you are over the age of eighteen (18) and have the power and authority to enter into and perform your obligations under this Agreement and (b) if requested, you have provided accurate and complete registration information, including without limitation, your legal name, address, and telephone number.

If you have any question, please call us:

From US/Canada TOLL FREE: (1-877) 379 0346. From Mexico: (984) 803 2991

Playa Moments Calle 34 entre 10 y 20 Oficina 3 Playa del Carmen, Quintana Roo 77710 +52 (984) 803 2991 info@playamoments.com

© 1999 - 2017 | Powered By Escapia Vacation Rental Software | Terms of Use | Logon